Camelback resort attraction policies

Please see below the cancellation policies for Aquatopia Indoor Waterpark, Camelbeach Outdoor Waterpark. Mountain Adventures, Snow Tubing, and Camelback Mountain.

Cancellation Policies for all attractions:

Written Cancellation Policy: No refunds or exchanges.

Written Deposit Policy: 100% due at the time of purchase.

Other Policy: No refunds or exchanges, all tickets are nontransferable and not available for resale

Please read below regarding our weather policies for Mountain Adventures and Camelbeach Outdoor Waterpark.

Mountain Adventures Weather Policy

We are open rain or shine. Rain may suspend operations on certain activities. Please call ahead. The only time we suspend all operations would be due to lightening within a 20-mile radius. At that time, we go on “hold”. Once the storm passes, we reopen, and guests are allowed to continue. If the storm does not pass, once a 30 minute wait has passed, return vouchers will be issued.

Camelbeach Outdoor Waterpark Weather Policy

Weather may sometimes impact the operation of our attractions based on the severity of the conditions. Camelbeach will not close for rain and we encourage you to look at the local forecast when planning your adventure with us. If all of our attractions are closed due to inclement weather for 90 consecutive minutes, no later than 2 hours before park closure, we can exchange your Camelbeach ticket for another day in the same operating season.

Snow Tubing Weather Policy

The Snow Tubing park is open rain or shine.

Please see below Conditions Guarantee for Camelback Ski Mountain

Camelback Ski Mountain Conditions Guarantee

If a guest is not satisfied with the conditions on the mountain, they can go to guest services and get a return visit voucher. They must do this within the first hour of being on the mountain.